Utility Billing

Emergency & After Hour Services

Utility Billing for sewer and sanitation are prepared through the Administrative Services Office. Hours of operation are 8 a.m. to 5 p.m., Monday through Friday.

For your convenience, a payment drop box is located on the northwest side of City Hall to make payments before and after hours; or you can access your account information online by visiting our Utility Billing Portal.

If you have an urgent sewer problem that takes place after 5 p.m. or on weekends or holidays, call our after-hours emergency service number at 573-473-5800 to speak to the staff person on duty.

To sign up for trash services, you may call the city at 573-581-2100.

City Offers New Way to Pay Your Utility Bill

ACH Authorization Form

Effective May 1st, the City of Mexico is offering another payment method for your monthly sewer and refuse utility bill. A variety of payment methods have been and will continue to be available to customers, including Cash, Check or Credit/Debit Cards at City Hall, Checks or Money Orders could be mailed to City Hall, Credit Card payments could be made through the city’s website, or customers could initiate a Bill Pay transaction through their own banking service. 

Now ACH (Automated Clearinghouse) Draft payments will also be an option for customers. Utility customers can stop by the 2nd Floor of City Hall or visit the city website to complete an ACH Authorization Form. This will allow the City of Mexico to generate an automatic withdraw from the bank account of your choice. Monthly bills will still be mailed with the draft date and amount. Monthly payments will be debited from your designated account between the 27th and 30th each month. 

ACH Authorization Forms and a voided check would need to be completed and returned to City Hall, Administrative Services Department, 2nd Floor by the 15th of the month for ACH payments to be processed that month. 

If you have any questions, please contact the City of Mexico Administrative Services staff at 573-581-2100.